Pakistan Railways Support Contacts & Emergency Numbers

The official Pakistan Railways helpline number is 117. This toll-free number is available 24/7 and you can use it for train inquiries, schedule information, reservation status, complaints, and general information. It works from any phone network across Pakistan.

You can file a complaint through multiple channels: (1) Call the helpline 117, (2) Visit the official website pak-railways.com.pk and use their complaint form, (3) Email at info@railways.gov.pk, (4) Visit the nearest Station Master's office in person, or (5) Contact the Divisional Superintendent office of your division.

Yes, call 117 and provide your PNR number or booking reference. The helpline staff can check your reservation status, confirm seat assignments, and provide information about waitlisted tickets. You can also check online at pak-railways.com.pk.

Pakistan Railways headquarters and divisional offices generally operate Monday to Friday, 9:00 AM to 5:00 PM. However, station booking offices operate extended hours (typically 8 AM to 10 PM), and the helpline 117 is available 24/7. Major stations like Lahore, Karachi, and Rawalpindi have booking counters open until late evening.

The Railway Police can be contacted at their helpline number 1316. This number works across all provinces. Additionally, every major railway station has a Railway Police post where you can report theft, lost items, harassment, or any security concerns. In emergencies, you can also use the general emergency number 115.